You must agree to the terms of service for Indy Limo Transport in order to use our services. These terms of services are subject to change without notice.
We do not conform to Limos.com "Business" reservations policy. If you order limousine services directly through limos.com "1 Click Reservation" option and you cancel your reservation within the three days prior to your reservation Indy Limo Transport will debit your credit card for the full amount of the remaining balance with no refunds available. You will receive a credit on Indy Limo Transport LLC system for up to 3 months after the date or the cancellation.
All limousine services are scheduled limousine rentals. Pictures of limousines on this site may or may not be actual limousines used for the services utilized by Indy Limo Transport (ILT) customers. ILT may substitute reserved vehicles with another size and/or type without notice. Scheduled limousine services must be scheduled at least 24 hours in advance and there will not be any refund for any cancellation.
A damage deposit of $300 will be placed on a temporary hold during the period of time the customer is scheduled to be using the vehicle. This deposit will be held in the event of any damages of any kind by any of the members of the party or any guests that they may have in the vehicle during the reservation period. In the event of damage this deposit will be charged to the credit card that was authorized to be used for this reservation and is non-refundable. In the event that the damage exceeds the initial $300 amount your credit card will be charged for all remaining amounts to cover the cost of the damages caused by you or any of your guests or others that were in or around the vehicle at the time of the reservation. You understand that if the damages incureed exceed the amount that is able to be charged to the credit card then you agree to pay for any remaining balances immediately. Failure to pay for your damages can result in you being turned over for collections as well as legal action being pursued. By using Indy Limo Transport for your transportation services, you agree to pay any attorneys fees and/or court costs that Indy Limo Transport may incur to pursue collecting outstanding balances or damages incurred during your services with Indy Limo transport. A $300 deposit shall be mandatory for any high risk reservation such as but not limited to: Proms, Bachelor, Bachelorette, High School Dance. ALL GRATUITIES ARE MANDATORY AND CANNOT BE WAIVED.
No reservation will be honored without the $100 deposit. A $100 deposit is required to hold any transportation reservation. Reservations are not complete until your $100 deposit has been submitted. In the event that your deposit does not clear the bank or has been charged back for any reason your reservation will be canceled and no refunds will be submitted. In the event that your deposit has been charged back from ILT and if this event causes bank, financial, or administrative fees, these fees will be passed to the customer for immediate payment. ILT is not be required to honor any reservations and may choose to pursue collections or other actions to collect fees or payments due. ILT cannot be held liable for any late arrivals to a scheduled destination for any reason. Backup transportation solutions are the customers responsibility.
The rate charged for each vehicle group reserved from ILT. The base rate is the current rate at the time of the reservation and does not include, gratuity, incidentals, damage deposits or any taxes. Our base rates are from $60 to $90 per hour not including gratuity (20% automatically added to final charge). This rate does not include additional charges for services prior to 7am or after 10 pm. Rates are based on vehicle used at time of service on a hourly service.
Airport Pickup and Drop Off Service
Since airport runs are usually less than the $100 deposit (as long as you are within the mileage range) we will charge your card the total amount of the trip to lock in the reservation. Round trips will both be charged in full. (in the event of cancellation prior to day of service no refunds are honored but payment will be held as deposit for up to three (3) months for future reservations.
All transportation services by ILT are billed in hourly increments other than airport pickup and drop off service. Any requests for partial hour billing will not be honored. Times are determined by "Pickup" and "Drop off" times which are documented by the driver by either the clock on the vehicle or the clock/watch of the driver on that transportation event. Times are not based on customer's time measuring devices for any reason. Customer may request at time of pickup to synchronize their timepiece with that of the drivers. If customer does not synchronize their timepiece at the time of the pickup then the customer cannot use their timepiece to measure accurate "Pickup" and "Drop Off" times. By hiring ILT you understand that we will bill in one hour increments plus gratuity and that any overage to the contracted services will be automatically billed to the customer for the additional time. The customer understands and agrees to these terms of service. Each additional hour of billable time will also include the mandatory gratuity applied to these overages.
Only pickup and drop off services can be converted to an hourly service. Converting from one service to another can happen due to changes in service requests by customer. In the event that the customer requests a changes to the service after the service has already been started then that service will be converted to an hourly service and all applicable fees apply at that time. It is at the discression of ILT to apply any previous payments to the newly converted services. In the event that the service is converted during the time the original service is being performed then ILT can choose to apply previous payments towards new service or charge the customer new fees based on new service requested. Since service is considered a new service ILT has no responsibility to refund or apply previous charges to new services requested.
Pickup and Drop Off - Non Airport
A pickup and drop off service is a low cost option to be transported from one location to another without the hourly service rate being applied. A pickup and drop off service is defined by picking up the customer at one designated location and dropped off at another. The cost is pre-calculated and must be approved by the customer prior to the reservation time. There are no additional stops allowed in a pickup and drop off service unless pre-authorized in the approved reservation.
A no show is an event where the customer has approved the reservation and does not cancel the reservation and does not show up for the pickup by ILT or it's affiliates. In the event of a no show the customer has waived any refund and the service is considered completed since the customer failed to show up for the scheduled pickup. No refunds will be honored under these circumstances for any reason. If the no show was the fault of airline or other party then it is the customers responsibility to attempt collection for these losses through those parties.
Wait time is any amount of time over 10 minutes from scheduled pickup time that the driver is required to wait for the customer to enter the vehicle for transportation. In the event of a reservation having wait time applied to the cost the wait time will be billed at a one hour increment at current rate for that vehicle group. This fee is in addition to any other fees or balances owed or due to ILT.
Additional stops are any events that are not pre-authorized by scheduled reservation and not documented in the reservation details. Additional stops are usually applied to airport pickup and drop off services but can be applied to any reservation if not defined by reservation details. Additional stops are charged at the current rate or $25 per stop which ever is greater. Each additional stop allows a 10 minute wait time in which the customer cannot be charged a wait time status.
Premium Rate Fee
Please keep in mind that there is a $10 fee for any airport pickup service that requires a pickup either prior to 7am or after 11pm. This fee is in addition to your standard quoted rate. This fee will be added into your price at time of reservation.
Child Car Seats
Child restraint and/or car seats are customers responsibility. ILT does not offer any child seat or child restraint and is soley the responbisiliby of the customer to make sure they are properly secured in the vehicle prior to transporting them in any ILT vehicle. You understand that you risk severe injury or death if you do not restrain your child with approved devices.
A high risk reservation is any reservation that includes the use of alcohol during the reservation period. Any reservation that includes teenagers, bachelore, bachelorette, proms, high school dances, sporting events, or groups that occupy more than 50% of the vehicles allowed capacity are also considered high risk. Any reservation can be considered high risk at the discretion of the driver or any ILT staff.
Incidentals are any fees that can be added to the final balance before or after the service has been completed. Incidentals can include but not limited to cost of any lost or damaged glassware such as champaign flutes, glasses and napkins or other disposable and non-disposable items. This fee can also be applied to meet and greet, parking, or any tolls incurred by ILT for the customers transportation.
For sedan, limousine and SUV services in the United States and Canada, the Fuel Surcharge is calculated based on the Energy Information Agency's (EIA's) published fuel pricing forecasts. Quoted amount may differ from billed amount based on forecast in effect when services are provided. Fuel surcharges for specialty vehicles, including vans, minibuses and motor coaches, will vary.
Lost or Misplaced Items
ILT assumes no liability for any lost or misplaced personal property or any other items.
ILT reserves the right to change the terms of service at any time without notice. You may request an updated copy of the terms of service at any time by submitted a written request to SALES@INDYLIMOTRANSPORT.COM